Last Updated: DEC-2025

Thank you for shopping with Ebisu Shoppe.
We take great care to ensure the highest quality of our brass and copper products.
This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be accepted.

1. Eligibility for Return / Replacement

We accept returns or replacements only under the following conditions:

a) Damaged Product Received

If the item is damaged, broken, or defective upon delivery
You must notify us within 24–48 hours of receiving the order
Provide unboxing video and clear photos of the damage (mandatory)

b) Wrong Product Delivered

If you received a different product than what you ordered
Inform us within 48 hours

c) Manufacturing Defects

Applicable if the product has visible manufacturing faults
Must be reported with photos/videos

2. Non-Returnable / Non-Refundable Items

Due to the nature of our products, the following cannot be returned or refunded:

Used, tampered, or damaged items after delivery
Products without unboxing video proof
Custom-made, engraved, or personalized items
Minor variations in color, polish, weight, or texture (as brass items are handcrafted)
Items damaged due to mishandling, improper use, or accidents after delivery

3. Return Process

If your return request is approved:

We will arrange pickup through our courier partner (where applicable).
The product must be returned in original condition, including:
- Original packaging
- Tags, labels, and accessories
Once the item is received and inspected, we will notify you of approval or rejection.